Kevin
Kennedy

Event-day operations across AFL, concerts and major live events — where moving thousands of people safely and efficiently is the job.

• Manage high-volume vehicle traffic entering and exiting stadium car parks during peak event hours at a 53,000-capacity venue — fast decisions, calm execution when crowds are at their most intense
• Scan and verify ticket barcodes at entry booths, processing patrons efficiently to prevent congestion during ingress surges
• Guide patrons, staff, officials, players and venue operators to correct car parks and locations across the precinct
• Monitor parking areas for hazards and unauthorised vehicles — escalating via radio to supervisors and team leaders across the venue
• Operate Deputy, OKTA and Homeground platforms every shift for rostering, access and event operations

Licensed venue bartending where compliance isn't optional — every drink served is an RSA decision.

• Served across all bar categories — cocktails, tap beer, spirits and everything in between — during peak Friday and Saturday trade at full venue capacity
• Managed intoxicated patrons with confidence: monitored behaviour throughout the shift, refused service when required and de-escalated difficult situations before they became incidents
• Maintained a safe bar floor in real time — responding to spill hazards, broken glass and slip risks without slowing down service
• Restocked spirits, beer lines, glassware and garnishes throughout high-volume periods to keep the bar fully operational
• Ran POS transactions and cash handling every shift, with end-of-shift reconciliation completed accurately

National customer support and dealer liaison at Mazda Australia head office — complex vehicle cases, cross-functional coordination and executive-level reporting.

• Managed Vehicle Buy Back and Vehicle Replacement requests end-to-end — compiling cases from dealerships across Australia and presenting them to managers and executives in formal roundtables for approval decisions
• Owned each case from first contact through to resolution, liaising directly between customers and dealerships nationally
• Coordinated with the Mazda Technical Team to dispatch tools, parts and laptops to Remote Repairers — managing logistics for customers 500km+ from their nearest dealership, including NRMA tow approvals
• Maintained precise case records across Maestro, ADP and One.Mazda simultaneously, meeting accuracy and service-level KPIs
• Contributed to the Maestro Enhancement Project — improving internal systems at the operational level

Essential support through COVID and beyond — four of Victoria's busiest public hospitals, where compliance failures have clinical consequences.

• 4+ year contract across four major sites — Monash Clayton, Dandenong Hospital, Kingston Centre and Casey Hospital — adapting to different ward cultures and site-specific operational requirements
• Delivered and served patient meals across all wards — catering to allergies, texture-modified and clinical diets with daily food-safety compliance
• Maintained strict infection control and environmental cleaning standards to clinical policy; supported clinical teams on call with patient transfers, discharge cleans and specimen transfers to pathology
• Operated under heightened COVID protocols across the full pandemic period — PPE discipline, isolation procedures and outbreak response — without a single compliance failure across the contract
• Trained fellow workers in efficient scullery procedures — taking on coaching responsibility beyond the base role

Front-line rental operations — predominantly insurance bookings. High volume, high pressure, full accountability.

• Managed the full rental lifecycle across all customer types — insurance replacements, corporate accounts, tourists and walk-ins — on Europcar's national booking platform
• Opened and closed the station independently on Thursday–Saturday shifts — full responsibility for the branch outside standard management hours
• Proactively sourced vans, trucks and specialty vehicles from other Europcar locations when unavailable on-site — rather than turning customers away
• Enforced under-25 restrictions on EVs and premium vehicles per policy, managing customer pushback professionally
• Conducted damage and roadworthiness inspections on all departing and returning vehicles, completing documentation with customers on the spot

High-volume, KPI-driven personal banking — where accuracy, compliance and genuine care had to operate together on every single call.

• Handled 50–80 inbound calls daily against a 3-minute resolution target — everyday banking, card replacements, transaction disputes and unrecognised-transaction investigations
• Maintained strict banking privacy, ID verification and security protocols on every call — non-compliant calls reviewed 1-on-1 with Team Leaders and feedback implemented immediately
• Collaborated with NAB Business, NAB Assist and NAB Lending to resolve complex cross-functional escalations
• Completed 10 weeks of structured training at NAB Docklands before transitioning to Knox HQ — adapting quickly across sites, rotating rosters and team cultures
• Used NAB internal systems (NABOne, NABIT, CBP) with full documentation accuracy; contributed to onboarding new starters

Labour-hire teaches you to adapt fast — every site has different systems, different people and different expectations. You either keep up or you don't get called back.

• Deployed across multiple warehouses and distribution centres throughout South East Melbourne — adapting quickly to new environments, teams and site-specific procedures with each placement
• Performed picking and packing with RF scanners, hitting accuracy and productivity targets consistently across every client site
• Operated forklift independently when required — applying the LF licence in live warehouse environments
• Unloaded containers using safe manual handling techniques; wrapped and secured pallets to transport standards
• Upheld housekeeping and site-safety standards across constantly changing environments — the same compliance standard regardless of site or client

Trusted to train others at 17, after just six months on the floor — it taught me more about leadership than any course could. You learn fast when people rely on you to get it right.

• Promoted from crew member to Crew Trainer within 6 months — earned through management recommendation, mastery of every station and the official Crew Trainer development program
• Trained new and experienced staff across customer service, food preparation and hygiene compliance — primary at Keysborough South, supporting Keysborough, Dandenong and Noble Park stores
• Delivered structured onboarding using McDonald's official training modules — coaching new hires across kitchen, front counter and Drive-Thru to brand standard
• Verified food safety, hygiene and assembly compliance in real time — identifying and correcting gaps without disrupting service flow
• Led by example across morning, changeover, night and overnight peaks — maintaining speed, accuracy and service standards while simultaneously coaching others